Return and Refund Policy

Cancellation Policy

Any order placed with us can be cancelled until it is ready for delivery. If you have any questions or would like to cancel your order, please contact us at (helpdesk@emborno.com). Please include your order ID in your email. Once the order has been shipped from our end, it cannot be cancelled.

Returns and Exchange Policy

Thank you for shopping with Emborno! If you’re not entirely satisfied with your purchase, we’re here to help with returns and exchanges. To initiate a return or exchange, please contact us at (helpdesk@emborno.com) within 10 days of your order’s delivery date. Unfortunately, we cannot process requests received after this 10-day period.

Once your returned item reaches us and is inspected, a refund will be issued either to your bank account or as a coupon valid for 90 days, whichever you prefer. 

Please note: Refund to your bank account will be credited within 5 to 7 working days.

Eligibility Requirements for Returns/Exchanges:

Returns or exchanges are only accepted in the following cases:

  1. Damaged or Defective Items: Returns are eligible if the product arrives damaged or defective.

  2. Wrong Item Received: If you receive an incorrect item, it must be returned in its original condition.

  3. Missing Item: In the case of a missing item, a proper unboxing video is required as proof.

For any other return inquiries, please contact Emborno at helpdesk@emborno.com or +91-9896660087.

    Please note that returns/exchanges are allowed only once per order, and there must be a valid reason for the return.

      Pick Up

      Our delivery agent may conduct a quality check on the returned merchandise during Pick Up. This Policy is subject to the following exclusions and rules:

      If, at the time of Pick Up, our delivery agent discovers any evidence of damage in the goods or discovers that the product is not in the same condition as when it was supplied by us, we have the right to refuse such a return.

      All returned or exchanged products must be unused and in their original condition, with all original tags, invoices, labels, and packing intact.

      Shipping Policy

      All orders will take 4-6 working days to be delivered depending on the pin code.

      If the total value of the order is less than Rs.499, Emborno levies a normal delivery charge of Rs.50 per order. This is due to the fact that sellers and delivery agencies pay greater shipping expenses on lower-value products, and charging a minimal delivery fee helps them with their logistical costs.

      Once an order is placed, our expected delivery time corresponds to the time given on the product page. Public holidays and Sundays are not considered business days. The following reasons may cause the estimated delivery time to vary:

      • The product’s availability
      • The address to which the order will be delivered.
      • Unforeseen situations/circumstances caused by natural disasters or force majeure

      There are no hidden fees with Emborno. When you make a purchase on our website, the price you see on the product page is final, all-inclusive, and the amount you pay.

      Note: We do not currently ship overseas. Every order must include a shipping address in India.